Frequently Asked Questions
Everything you need to know about GMC Protect.
What is GMC Protect?
GMC Protect is a premium membership platform for ecommerce store owners who want ongoing Google Merchant Center compliance support, monitoring, and recovery assistance. We are not an insurance product — we provide expert guidance, dedicated support, and proactive monitoring.
Who is GMC Protect for?
GMC Protect is built for serious ecommerce operators running one or more stores on platforms like Shopify, WooCommerce, or similar. If you rely on Google Merchant Center and Google Ads for your business, this platform is designed for you.
How does the application process work?
You create an account, complete our application form with your business and store details, and submit for review. Our team assesses your application and, if approved, sends you a tailored membership plan with a secure payment link.
Can I manage multiple stores?
Yes. GMC Protect is built from the ground up to support multiple stores per member. You can add, manage, and open support tickets for each of your stores individually.
What kind of support do I get?
Members get access to our dedicated support ticket system for GMC-related issues including disapprovals, suspensions, product rejections, feed issues, policy compliance, and Google Ads related problems. Our team provides expert guidance and actionable steps.
Do you guarantee GMC approval or reinstatement?
No. We do not guarantee any specific outcome from Google. We provide expert compliance guidance, best practices, and recovery strategies. Results depend on many factors including your store's compliance state and Google's own review processes.
How is pricing determined?
Pricing is determined during the application review process based on your specific needs, number of stores, and complexity. Our team assigns a tailored plan recommendation when your application is approved.
How do I pay?
All payments are processed securely through Stripe. Once approved, you'll receive a checkout link via email. We support recurring monthly or annual billing depending on your plan.
Can I cancel my membership?
Yes. You can manage your subscription through the Stripe billing portal accessible from your dashboard. Cancellations take effect at the end of your current billing period.
Is my data secure?
Absolutely. We take security seriously. All data is stored securely using Supabase with row-level security. We follow GDPR-friendly practices and only store necessary information. Sensitive actions require proper authentication.
What platforms do you support?
We support stores on Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, Wix, Squarespace, and custom platforms. If your store uses Google Merchant Center, we can help.
How do I contact you?
Members can use the in-platform support ticket system. Non-members can reach us via the contact page. We aim to respond to all inquiries within 24-48 hours.