Founded by Terry Ecom — Google Merchant Center AuthorityFrequently Asked Questions
Everything you need to know about GMC Protect.
What is GMC Protect?
GMC Protect is your dedicated Google Merchant Center compliance partner. Founded by Terry Ecom, our team of GMC specialists provides proactive monitoring, compliance guidance, and ongoing support to keep your accounts healthy and your ads running.
What is GMC Fix?
GMC Fix is our one-time suspension recovery service. If your Google Merchant Center account has been suspended, our specialists will diagnose the issue, fix your compliance problems, and work to get you reinstated as fast as possible. Once you're back online, you can upgrade to GMC Protect for ongoing monitoring.
What's the difference between GMC Fix and GMC Protect?
GMC Fix is a one-time service for stores that are already suspended — we fix the issue and get you reinstated. GMC Protect is an ongoing subscription that keeps your account healthy with proactive monitoring, compliance guidance, and priority support to prevent suspensions from happening in the first place.
Can you help if my GMC account is already suspended?
Absolutely — that's exactly what GMC Fix is for. Sign up, add your store, and tell us about your situation. Our team will assess the suspension, build a recovery strategy, and work to get your account reinstated. The sooner you reach out, the faster we can help.
How long does reinstatement take?
It depends on the type and severity of the suspension. Some accounts can be reinstated within days, while more complex cases may take longer. Our team works as quickly as possible and keeps you updated throughout the process.
What types of suspensions can you fix?
We handle all types of Google Merchant Center suspensions — including misrepresentation, policy violations, product disapprovals, and account-level suspensions. Whatever the issue, our specialists have the expertise to diagnose and resolve it.
Who is GMC Protect for?
GMC Protect is built for serious ecommerce operators running one or more stores on platforms like Shopify, WooCommerce, or similar. If you rely on Google Merchant Center and Google Ads for your business, this platform is designed for you.
How do I get started?
Simply sign up for a free account, then add your stores from your dashboard. Our team will assess your situation and recommend the right service — GMC Fix for suspension recovery or GMC Protect for ongoing protection.
Can I manage multiple stores?
Yes. GMC Protect is built from the ground up to support multiple stores per member. You can add, manage, and open support tickets for each of your stores individually.
What kind of support do I get?
Members get access to our dedicated support system for GMC-related issues including disapprovals, suspensions, product rejections, feed issues, policy compliance, and Google Ads related problems. Our team provides expert guidance and actionable steps.
Do you guarantee GMC approval or reinstatement?
No. We do not guarantee any specific outcome from Google. We provide expert compliance guidance, best practices, and recovery strategies. Results depend on many factors including your store's compliance state and Google's own review processes.
How do I pay?
All payments are processed securely through Stripe. Once our team reviews your situation, you'll receive pricing based on your needs.
Can I cancel my membership?
Yes. You can manage your subscription through the Stripe billing portal accessible from your dashboard. Cancellations take effect at the end of your current billing period.
Is my data secure?
Absolutely. We take security seriously. All data is stored securely with row-level security. We follow GDPR-friendly practices and only store necessary information. Sensitive actions require proper authentication.
What platforms do you support?
We support stores on Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, Wix, Squarespace, and custom platforms. If your store uses Google Merchant Center, we can help.
How do I contact you?
Members can use the in-platform support system. Non-members can reach us via the contact page. We aim to respond to all inquiries within 24-48 hours.